Refund Policy

The short version

If you’re not happy with a MedStitch purchase, you can get a full refund within 14 days — no questions asked, and no conditions. Email us and we’ll return your money.

What you’re buying

MedStitch offers three one-time purchases, each tied to a single log:

• PDF report ($3.49) — a downloadable summary of a log’s entries.
• Archive this log ($5.95) — stops that log from being auto-deleted after 7 days.
• Bundle ($7.95) — the PDF report and archive upgrades together for that log.

All three are single, non-subscription payments. Nothing renews and nothing is charged again. Each purchase is delivered immediately once payment succeeds.

Our 14-day refund guarantee

You can request a full refund of any MedStitch purchase for any reason within 14 days of the date you were charged. You don’t need to give a reason, and there are no exceptions or conditions — it doesn’t matter whether you’ve already downloaded the PDF or your log has already been archived. If you ask within 14 days, we refund you in full.

This applies to all three purchases equally: the PDF report, the archive upgrade, and the bundle. Because each is a single, one-time payment, a refund simply returns what you paid for that purchase.

After 14 days

Once the 14-day window has passed, we may still be able to help — for example, if you were charged more than once for the same purchase, if a payment succeeded but the upgrade never unlocked, or if a PDF we generated was unusable due to a bug on our side. Email us and we’ll review your request individually. Beyond the 14-day guarantee, these later requests are handled case by case.

How to request a refund

Email support@medstitch.net within 14 days of your purchase. You don’t need to explain why, but to help us find your payment quickly, please include:

• The email address you used at checkout (this is how Paddle finds the payment).
• The approximate date and amount of the charge.
• Which purchase it was (PDF, archive, or bundle).

We aim to reply within a few business days. If you’re unhappy with a charge, please contact us before disputing it with your bank — a direct refund is usually faster than a chargeback, and once a chargeback is opened it’s handled by Paddle and your bank rather than by us.

How refunds are processed

Payments on MedStitch are handled by Paddle, our merchant of record. When we approve a refund, Paddle returns the money to the original payment method. Card refunds normally appear within 5–10 business days, though your bank sets the exact timing. Refunds are made in the same currency you were charged in, and any currency-conversion differences your bank applied at the time of purchase may not be recoverable.

Your statutory rights

Nothing in this policy limits any consumer rights you have under the law where you live, including rights under EU, UK, or U.S. state consumer-protection laws. Where you have a statutory right to a refund, this policy does not override it. Our 14-day guarantee is offered in addition to those rights, not instead of them.

Changes

We may update this policy as MedStitch evolves. The date at the top always reflects the current version, and any change applies only to purchases made after that date.

Contact

Refund requests and purchase issues: support@medstitch.net

General enquiries: contact@medstitch.net